Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Slave1
Level 7

Roku has been stealing my money!

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I tried a free trial of cbs all access for $5.99 a month and thought I cancelled it. Months later I saw they were still charging me and i attempted to cancel the channel again and thought I had succeded, but they keep charging me! No matter what I do I'll be paying that $5.99 for the rest of my life. I've tried calling, email and am about to delete my account entirely.

A word to the wise don't subscribe to any Roku Chanels through Roku. It's so user unfriendly you'll be doomed to pay that subscription forever!
1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku has been stealing my money!

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Hey @Jayberry2

Please accept our apologies for the inconvenience this has caused.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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26 REPLIES 26\
dgrace
Level 12

Re: Roku has been stealing my money!

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That's like blaming your internet provider for bad Amazon charges. Your issue is with CBS. 

"I might be moving to Montana soon..."
FZ
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Tivoburkee
Community Streaming Expert

Re: Roku has been stealing my money!

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No, it isn't, the OP is paying Roku for the CBS AA, and note CBS direct. You could purchase a second subscription through CBS direct because they're not connected.

 

See this page to turn off your subscription:

 

https://my.roku.com/account/subscriptions

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku has been stealing my money!

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Hi,

Thanks for letting us know about the issue that you are experiencing.

If you are trying to manage or cancel your Roku billed subscription, you can do so by going to my.roku.com, signing into your Roku account and clicking on Manage your subscriptions.

More information regarding managing or canceling a Roku billed subscription, can be found by visiting our Support page here: How do I manage or cancel a Roku-billed subscription?

For account, billing or order related issues, please contact our support team directly here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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PammyJ
Level 8

Re: Roku has been stealing my money!

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WOW! I was just getting ready to start the 7-day FREE Trial, no way, and I am a huge blogger, so I will be blogging tonight. This sucks!

Yankeefan0014
Level 7

Re: Roku has been stealing my money!

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I am having the same issue for 9.99 a month

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stevennestler
Level 8

Re: Roku has been stealing my money!

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I am being charged $8.99 a month for Starz, which I didn't sign up for, and don't want. I have never seen such a user-unfriendly  process.  Paypal continues to pay this, despite my protests. I'm ready to stop my PayPal account and flush my Roku down the toilet.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku has been stealing my money!

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@Yankeefan0014 @stevennestler 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ikumf
Level 7

Re: Roku has been stealing my money!

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Roku is charging me every month for Hulu but it is not listed under my active subscriptions. I cannot cancel it but I get charged every month. This company's user interface is garbage. Roku is not getting another red cent out of me.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku has been stealing my money!

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@Ikumf 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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