Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Re: Roku Express+ for discounted price due to obsolescence of existing Roku - Unavailable

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Same for me, I have not been contacted with any shipping info. No # to call fo assistance. Charged to my PayPal acct though.
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Lgodave
Level 9

Re: Roku Express+ for discounted price due to obsolescence of existing Roku - Unavailable

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When was PayPal charged? Might "Start the Clock" on your Shipping then... My order took 5 days (from order to door). Which includes the weekend and a Holiday. Or 3 Business Days if we're talking "Official" Shipping time. (Roku Purchase History does still show "processing" and estimated shipping today (15).)
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Ernessch
Level 9

Re: Roku Express+ for discounted price due to obsolescence of existing Roku - Unavailable

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Mine has still not left the warehouse and shows processing and the estimated shipping date keeps changing. I just spoke to a very nice CSR who admitted that they were having problems and it would be disingenuous  of him to even try to provide me a date they could ship it. He assured me they have them in stock and is crediting my payment method 10.00 most likely to shut me up. If I ever get the thing I'll have a 30.00 Express+ for 5.00 plus tax and shipping which comes to 12.28. From now on my Roku buying will be third party though. 

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Ti
Level 7

Re: Roku Express+ for discounted price due to obsolescence of existing Roku - Unavailable

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Got mine, but after it updates, it won't work. Just goes back to the lets get started screen. Haven't found the information to return it for a refund, tho.
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lswartz
Level 7

Re: Roku Express+ for discounted price due to obsolescence of existing Roku - Unavailable

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I received my Roku Express+ (2018) last week but have not installed it. My old Roku2 3100X is still working and I have a kitchen stove to fix 1st. 

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Re: Roku Express+ for discounted price due to obsolescence of existing Roku - Unavailable

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why only allowed to buy one product update? i use two tvs.

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