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TBClaw
Level 7

Pure Flix subscription

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I Dont want anymore and I'm trying to cancel and it say to go to Roko subscription and cancel there but its not there. Now it say to call. There is no number. So how to Do I cancel this Pure Flix???

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RokuDanny-R
Roku Employee
Roku Employee

Re: Pure Flix subscription

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@TBClaw 

Thanks for the inquiry.

If you do not see this subscription on your Roku account online, then you are not subscribed to that channel through Roku Pay. You most likely have a subscription to that channel through the channel provider directly and you will need to contact them for further assistance.

You can reach Pure Flix support here: https://support.pureflix.com/hc/en-us


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Pure Flix subscription

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@TBClaw 

Thanks for the inquiry.

If you do not see this subscription on your Roku account online, then you are not subscribed to that channel through Roku Pay. You most likely have a subscription to that channel through the channel provider directly and you will need to contact them for further assistance.

You can reach Pure Flix support here: https://support.pureflix.com/hc/en-us


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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