A year ago a had signed up for a year subscription of FloGrappling to watch some events with friends. I had set a reminder to cancel the account and I was sure i did, and Flograppling's website said my account had been canceled (it now shows as expired).
I was shocked this morning when I was charged the $165 for another year. I contacted Flo and they said it was on the Roku side and to contact Roku support. I did and Roku support told me, sorry no refunds. I'm a longtime Roku user and am currently unemployed because of Covid19 and I'm just shocked (and slightly freaking out) that there's no way the charge can be reversed.
I wish I had screencapped it when it said canceled with the date, but I don't think I can get that now. However, I kinda feel like if my account was just charged by Roku, it shouldn't be showing on Flo's side as expired.
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.