Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Onetime Payment

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We stayed at a rental property in late February, 2020.  There was to be a onetime payment to ROKU of $5.30, but now it keeps appearing on the CC billing.  I don't remember the login and can't reach anyone at ROKU.

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Roku Employee
Roku Employee

Re: Onetime Payment

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@fixthisnow 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Onetime Payment

Jump to solution

@fixthisnow 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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