Accounts, Billing, & Orders

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Bobanderson73
Level 7

No receipt for purchase

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I purchased a new roku device on the website but I did not get a receipt or a confirmation order. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: No receipt for purchase

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@Bobanderson73

Thanks for the inquiry.

What website did you purchase the device on? Have you checked your Spam folder for the confirmation as sometimes it can be found there. 

If you would like more assistance with locating your order, we would recommend reaching out to our Support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: No receipt for purchase

Jump to solution

@Bobanderson73

Thanks for the inquiry.

What website did you purchase the device on? Have you checked your Spam folder for the confirmation as sometimes it can be found there. 

If you would like more assistance with locating your order, we would recommend reaching out to our Support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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