Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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tplank
Level 7

No access to email and need to change subscriptions

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I no longer have access to my email account for my Roku account: [personal information removed] Apparent, I forgot my password and I have no way of fixing this. I need to change my subscriptions and update the email account [personal information removed]

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RokuDanny-R
Roku Employee
Roku Employee

Re: No access to email and need to change subscriptions

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@tplank 

Thanks for the post.

If you no longer have access the email linked to your Roku account and do not have your password available to your Roku, you will need to reach out to our Support team for further assistance.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: No access to email and need to change subscriptions

Jump to solution

@tplank 

Thanks for the post.

If you no longer have access the email linked to your Roku account and do not have your password available to your Roku, you will need to reach out to our Support team for further assistance.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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