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Skraphael75
Level 8

NBA League Pass Paid subscription not working

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So I purchased NBA League Pass and was charged right away by Roku but after a week of calling NBA tech support and talking to a representative for over 5 hours I was informed that I do not have a subscription. I contact Roku and I’m being told there are no refunds. I was charged for a subscription that I am not able to use, is this how Roku does business.

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RokuDanny-R
Roku Employee
Roku Employee

Re: NBA League Pass Paid subscription not working

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@Skraphael75 

Thanks for the inquiry.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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17 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: NBA League Pass Paid subscription not working

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@Skraphael75 

Thanks for the inquiry.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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sm32
Level 7

Re: NBA League Pass Paid subscription

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WHEN I TRY TO SUPSCRIPE AND PURCHASE TO NB LEAGUE PASS I GET THIS MESSAGE

API TURNED OFF

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RokuDanny-R
Roku Employee
Roku Employee

Re: NBA League Pass Paid subscription

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@sm32 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If you are still unable to resolve the issue, you'll want to contact NBA League Pass support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NBA League Pass support here: https://support.watch.nba.com/hc/en-us/categories/115000088814-NBA-League-Pass

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Flowman1234
Level 7

Re: NBA League Pass Paid subscription

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I'm having the same problem I just purchased NBA league pass and I'm not able to watch it on the nba app. It also told me to contact my rokuScreenshot_2020-12-30-19-07-17.png

 

20201230_190804.jpg

 

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lbis
Level 7

Re: NBA League Pass Paid subscription

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I am getting the same message!

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Skraphael75
Level 8

Re: NBA League Pass Paid subscription

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I spent 5 hours on the phone with NBA and they are not able to help, this is a Roku issue and people should be given a refund since there is something wrong on Roku’s end. Since there are other people with the same issue a refund should be given back to customers who paid for a subscription and cannot view anything.

RokuDanny-R
Roku Employee
Roku Employee

Re: NBA League Pass Paid subscription

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Hi everyone,

Thanks for the updates.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ripken2131
Level 8

Re: NBA League Pass Paid subscription

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I have reached out several times to nba.com and Roku.. 

going on 2 days and still isn’t working?? Can anyone please help

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Skraphael75
Level 8

Re: NBA League Pass Paid subscription

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Contact the Roku billing department and request a refund. This is a Roku issue and there is no need to contact NBA. Once you get your refund purchase your subscription with NBA not Roku.