Accounts, Billing, & Orders

[Layinpipe]

I no longer have access to the email address I set up my Roku on. I set up another account for my new Roku player and quickly realized now I don’t have access to the channels I am paying for. I tried to change the email address but now I can’t as I already have an account using that email address. Is there a way to merge the accounts? What is the next step to be able to change all of my subscriptions to my new email address?

[renojim · Accepted solution]

You shouldn't need access to the old email account to log into your Roku account that used that email address as long as you remember the password.  You could then change the email address there (I think), but you might have to close the new account you set up.  If you can't remember the password then you'll probably have to go the "contact us" route:  https://support.roku.com/contactus

[makaiguy]

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@renojim wrote:

You shouldn't need access to the old email account to log into your Roku account that used that email address as long as you remember the password.  You could then change the email address there (I think), but you might have to close the new account you set up.  If you can't remember the password then you'll probably have to go the "contact us" route:  https://support.roku.com/contactus

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Agreed.  You don't need access to the email address listed on your Roku account in order to log in.  At that point the old email address is just a login name, but you do need to know your password because the lost password help can only send email to the email address associated with that account. 

If you DO get logged in I can confirm you can update the email address on the account, as I did it myself a couple of months ago.  You won't be able to change to the address you used for the second account, though, unless you first log into THAT account and cancel it.  Changing the email address on an account will update the address shown for your account via Settings > System > About and it will also update the address you enter when logging into your Roku account.