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Level 7

How long does a return take? Does it always take more than 2 weeks?

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I refused delivery on 11/30 and included an RMA number. It still shows up as pending RMA in my account. USPS shows the same data. 

This is crazy. 

screenshot-tools.usps.com-2020.12.16-20_58_53.png

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Roku Employee
Roku Employee

Re: How long does a return take? Does it always take more than 2 weeks?

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@SharleneK 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: How long does a return take? Does it always take more than 2 weeks?

Jump to solution

@SharleneK 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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