I cannot seem to cancel my Disney+ account. Somehow they have been able to draft my checking account and when I try to cancel I continue to get a runaround. Disney says it’s a Roku subscription and Roku says I have none yet my checking account shows a Roku draft monthly. Roku has no ability to talk to anyone and emails are runarounds. Caveat Emptor I say. This is a big scam. I am going to have to call my bank and dispute the charge and pay to stop it.
Thanks for the post.
We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions. If you do not see a Disney+ subscription there, you will need to contact Disney+ for further support as you do not have a Disney+ subscription through Roku. You can reach Disney+ support here: https://help.disneyplus.com/csp
If you need further support with your Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,
Danny
Thanks for the post.
We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions. If you do not see a Disney+ subscription there, you will need to contact Disney+ for further support as you do not have a Disney+ subscription through Roku. You can reach Disney+ support here: https://help.disneyplus.com/csp
If you need further support with your Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,
Danny
My Disney+ has been hacked. It shows a email address that is not mine. I tried logging into Disney+ on my tv and it says can’t find that email. I have looked for a customer service number but can not find one. Does anyone know what I need to do?
Do you recognize the email address that shows up under Settings->About? Did you pay someone to activate your Roku?
Thanks for the post.
For more information about that channel's account issues, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
You can reach Disney+ support here: https://help.disneyplus.com/csp
Thanks,
Danny