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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Tama1
Level 7

Disney+ subscription fraud

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I cannot seem to cancel my Disney+ account. Somehow they have been able to draft my checking account and when I try to cancel I continue to get a runaround. Disney says it’s a Roku subscription and Roku says I have none yet my checking account shows a Roku draft monthly. Roku has no ability to talk to anyone and emails are runarounds.  Caveat Emptor I say.  This is a big scam. I am going to have to call my bank and dispute the charge and pay to stop it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney+ subscription fraud

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@Tama1 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions. If you do not see a Disney+ subscription there, you will need to contact Disney+ for further support as you do not have a Disney+ subscription through Roku. You can reach Disney+ support here: https://help.disneyplus.com/csp

If you need further support with your Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney+ subscription fraud

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@Tama1 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions. If you do not see a Disney+ subscription there, you will need to contact Disney+ for further support as you do not have a Disney+ subscription through Roku. You can reach Disney+ support here: https://help.disneyplus.com/csp

If you need further support with your Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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StephM
Level 7

My Disney+ has been hacked. It shows a email address that is not mine. I tried logging into Disney+ on my tv and it says can’t find that email. I have looked for a customer service number but can not find one. Does anyone know what I need to do?

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renojim
Level 21

Re: Disney+

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Do you recognize the email address that shows up under Settings->About?  Did you pay someone to activate your Roku?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney+

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@StephM 

Thanks for the post.

For more information about that channel's account issues, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here: https://help.disneyplus.com/csp

Thanks,
Danny

Danny R.
Roku Forum Moderator
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