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Level 7

Disconnected during the situation

I am in quarantine, with no income, and Roku has disconnected my Disney+. I’m certain Hulu is next. After this pandemic is over, I will be switching to a different service. This is absolutely heartbreaking and shameful!

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2 Replies
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Roku Employee
Roku Employee

Re: Disconnected during the situation

@JoshS 

Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.

Have you checked your Roku Pay account to make sure you are still subscribed to Disney+? Have you made changes to your Roku Account payment method lately?

You can check your current subscriptions by logging into your Roku account at my.roku.com and clicking Manage you subscriptions.

For more information about managing your subscriptions, visit our Support page here: How do I manage or cancel a Roku-billed subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Disconnected during the situation

These greedy corporations are terrible I hope some new customer friendly companies open up because after this I will be cancelling a lot of my services I hope they go bankrupt

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