Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Rabbit91
Level 7

Charging for for a app that cannot be used on roku device

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I told them to cancel hbo on the roku in which I never knew was on the device and now there is no way to reach them to correct the problem. You are charging me 14.99 for the last 5 months for something I have never used nor logged into. According to my bank records you guys have been charging me and now there is no way to communicate with a human.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charging for for a app that cannot be used on roku device

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@Rabbit91 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charging for for a app that cannot be used on roku device

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@Rabbit91 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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