Accounts, Billing, & Orders

[JacAuthor]

I purchased the Roku Express+ with the discount special provided to me in an email last week.  I made the purchase on Monday, November 11, 2019.  I was charged for the product and no further communications from Roku indicating when the product will be shipped.  My order # is:  800069766.  The on-line contact us link is of no use and it is unfortunate there is not a better way to communicate with Roku, i,e an email address or a chat link.  I am hoping to hear from you soon to get a resolve.

[Nova505]

I too placed an order but on 11/9 and still nothing. Tried contacting Roku but that didn't help. Terrible customer service.

[jbcrow]

Same here, I purchased mine on 11/07/2019 and so far the Expected Shipping Date keeps changing every day even though the order confirmation email said the Express+ was in stock.  I've contacted "Customer Service" twice and Roku refuses to respond.  I'm thinking now of contacting PayPal and have the payment stopped.  Abysmal customer service.

[RokuDanny-R]

@JacAuthor @Nova505 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with the email address used to place your order, along with the order number(s). I'll be able to further assist you from there.

Thanks,
Danny

[JacAuthor]

Thank you Danny-R for your quick response and following up on my issue.  To the "community" I would like to let you know that Roku Customer Service has been in constant contact with me in resolving my concern and I do appreciate that. 

[Nova505]

Did yours ship? Danny-R has responded to me a couple of times right away but other than that only thing I was told was they are running behind on fulfilling orders and "should" ship in 48 hours. I assume that would be business days which means won't ship until Tuesday if lucky. which would be the 19th, 10 days after placing the order!

[JacAuthor]

Yes, the package has shipped. I have received a notification from the PO that it should be arriving today in my PO BOX. I will post again once I receive the package.

[kikikelliek]

Mine was orderer on 11/8/2019 and it states still processing. Where is my roku?

[Nova505]

Congrats! You're one of the select few that is actually getting what you've already paid for! :-)

There's still hope for the rest of us I guess...

[mdferrin]

People are actually receiving their roku's in the mail in spite of the fact that online it still states "processing". I think, for whatever reason, shipments are made (slowly) without tracking numbers being posted.