I purchased the Roku Express+ with the discount special provided to me in an email last week. I made the purchase on Monday, November 11, 2019. I was charged for the product and no further communications from Roku indicating when the product will be shipped. My order # is: 800069766. The on-line contact us link is of no use and it is unfortunate there is not a better way to communicate with Roku, i,e an email address or a chat link. I am hoping to hear from you soon to get a resolve.
Same here, I purchased mine on 11/07/2019 and so far the Expected Shipping Date keeps changing every day even though the order confirmation email said the Express+ was in stock. I've contacted "Customer Service" twice and Roku refuses to respond. I'm thinking now of contacting PayPal and have the payment stopped. Abysmal customer service.
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
Please send me a private message with the email address used to place your order, along with the order number(s). I'll be able to further assist you from there.
Thank you Danny-R for your quick response and following up on my issue. To the "community" I would like to let you know that Roku Customer Service has been in constant contact with me in resolving my concern and I do appreciate that.
People are actually receiving their roku's in the mail in spite of the fact that online it still states "processing". I think, for whatever reason, shipments are made (slowly) without tracking numbers being posted.