I am trying to change my billing so that I get billed through Hulu instead of Roku. I have no subscriptions active through Roku. No one seems to know how I would change that payment method. I have thought about cancelling my Roku account so the payments stop coming through Roku but I am not sure and cannot get a straight answer if that would cancel my Hulu account. I was told on by the same Hulu chat rep that if I cancel my Roku account, my Hulu account would cancel (even though in my mind, my subscription is to Hulu being solely billed through Roku and that would suspend my Roku account til payment method was updated in Hulu.. maybe I’m wrong there) and then he told me that since I have a gift cars on file with Hulu that canceling my Roku would not cancel my Hulu because the gift card is there. I do not want to cancel the Roku account IF it does indeed cancel the Hulu account... so I guess my question is can I change the billing from Roku to Hulu and how? And if I cancel my Roku account to stop payments will it definitely cancel my Hulu account? Thanks in advance for the help!
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.