Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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georgerchess
Level 7

Cancellation

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You go to cancel the subscription you tell why and the screen locks so you cannot scroll to bottom to push accept or anything to initiate it. 

 

Seems like classic easy to get in, impossible to get out.

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georgerchess
Level 7

Re: Cancellation

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Went to Chat , and they cancelled it for me. I am good now, I suggest using the Chat to cancel if the reason for cancellation screen freezes on you as it did me. 

 

https://support.roku.com/contactus

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georgerchess
Level 7

Re: Cancellation

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Went to Chat , and they cancelled it for me. I am good now, I suggest using the Chat to cancel if the reason for cancellation screen freezes on you as it did me. 

 

https://support.roku.com/contactus

View solution in original post

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