Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Roku Employee
Roku Employee

Re: Cancel Order or return device

@RichardHDodge 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Cancel Order or return device

I recently received a Roku device, that I did order and paid with a credit card,but found there was another problem that when solved, did not require a change of device.  I have not opened the new device and would like to return it as soon as possible.  I can find no information about returns and there were no invoice papers of other instructions in the shipping box.  I have an account with Roku and use the device often but really do not need two!  Thank you for your assistance  with this problem. 

 

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Roku Employee
Roku Employee

Re: Cancel Order or return device

@marioningersoll 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos