Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Can't access a subscription I paid for

I downloaded the app Funimation on my Roku tv. I purchased the first plan for $5.99 through Roku. They took the money the same day but when I log on it says free. I have 2 invoices on my account from when Roku charged me. I still can't access that account. I have emailed costumer and they said to change the password. I did as instructed but my account says free. I have paid for premium. I would like to watch it since I have paid for it. Now I will be charged this month on the 26th. I would like for either Roku or Funimation to pay me back my $13 for what I had to go through these past 2 months. If that is not an option then I would like my account to be fixed.

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4 Replies
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Roku Employee
Roku Employee

Re: Can't access a subscription I paid for

@Kam2020 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Can't access a subscription I paid for

No it did not work. It is still saying my subscription is free yet I was charged twice. I have cancelled it so I can delete the channel. Can I get the two months worth back since I was never able to watch it.

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Roku Employee
Roku Employee

Re: Can't access a subscription I paid for

@Kam2020 

Thanks for the update.

For further assistance with your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Can't access a subscription I paid for

I contacted them first and they didn't help either. I want my money back or someone needs to fix it. If nothing happens in the next couple of days I'm getting rid of my account all together.

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