I downloaded the app Funimation on my Roku tv. I purchased the first plan for $5.99 through Roku. They took the money the same day but when I log on it says free. I have 2 invoices on my account from when Roku charged me. I still can't access that account. I have emailed costumer and they said to change the password. I did as instructed but my account says free. I have paid for premium. I would like to watch it since I have paid for it. Now I will be charged this month on the 26th. I would like for either Roku or Funimation to pay me back my $13 for what I had to go through these past 2 months. If that is not an option then I would like my account to be fixed.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
No it did not work. It is still saying my subscription is free yet I was charged twice. I have cancelled it so I can delete the channel. Can I get the two months worth back since I was never able to watch it.
For further assistance with your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.