Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MTurner88
Newbie
‎04-20-2022 01:50 PM

Unable to unsubscribe from subscription

Tried to cancel Disney +. My account with them says I have to go through Roku. I go to my Roku account and it doesn’t reflect Disney + on there at all. 
The only thing I can see causing some confusion is that I did have an ESPN + account, but I’ve already unsubscribed from that, but then I was charged by Disney + about 2 days ago. 

0 Kudos
2 REPLIES 2
Ello2022
Roku Guru
‎04-20-2022 01:59 PM

Re: Unable to unsubscribe from subscription

Disney owns Hulu and ESPN along with tons of other companies. Who were you subscribed to? Disney+? Hulu or ESPN+? There is also a Disney bundle which includes all 3. 

0 Kudos
Hector-Roku
Retired Moderator
‎04-20-2022 05:42 PM

Re: Unable to unsubscribe from subscription

Hi @MTurner88 we're here to help! To better assist with trying to find your Roku account that has an active Disney + membership, we will be sending you a DM. Please keep a lookout for a message in your inbox. 

0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.