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Auto Renewed Subscription stopped working Weather Channel App

Is this a recurring problem for other people? It’s an auto renewed subscription that stops working about 3 times a year. The app goes to the log in or sign up page rather than the usual streaming options once in the app. After logging in it recognizes the paid subscription using the Roku and says “you can start streaming immediately” yet doesn’t leave the sign in page. 
I tried to fix the problem by doing a factory reset of my Roku fire stick and that did absolve nothing to fix the problem. Any suggestions? 

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