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Ampoe0113's avatar
Ampoe0113
Reel Rookie
3 years ago

YouTube App Unusable After Update on Roku TV

After the update on 3/18/23 I haven’t been able to use my YouTube app on my Roku TV at all. I’ve been on support chat multiple times to fix the issue, but I keep getting the “no memory available” mes...
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RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hello Ampoe0113 

Thanks for reaching out here in the Community.

Please perform these troubleshooting steps then let us know if there's any difference after.

  1. Remove any unused channels installed on the Roku device.
  2. Perform a factory reset. 
  3. Try adding the channel back to your device and see if you will be able to add the channel back again. 

Keep us posted!


All the best,
Kariza

  • Ampoe0113's avatar
    Ampoe0113
    Reel Rookie
    3 years ago

    There are no unused channels, the only channel on my tv for years has been YouTube. I did perform a factory reset and that’s the issue - I can’t download the YouTube app to even troubleshoot it anymore. I left my tv unplugged for 5 hours today after performing a factory reset (again) and still not able to download due to the memory error message. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      Ampoe0113, I don't know if it will help, but try creating a new Roku account with a different email address and link the TV to the new account after you factory reset it.