YouTube app and loss of * key during playback
Lately when I watch videos on the YouTube app, I've noticed that I lose the * key functionality on the remote on some videos, but not others. On many videos, the key operates normally, and displays t...
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Carly, I can get right to the crux of my issue with the following two links to separate YouTube videos. Video 1 plays with the * button disabled. I am unable to access the TV Settings menu.
Video 2 plays with the * button enabled, and the TV Settings menu is available.
I don't recall playing YouTube videos and losing the * button in the past. Do you get similar results on these videos?
Thank you for the added information, jerankin2.
I've attempted to use the star (*) button within the YouTube app, and the TV Settings menu always prompts. However, I haven't tried it on the videos you've provided. No worries! I will coordinate this with the appropriate team for further investigation.
With this being said, kindly provide me with additional information such as follows:
- Roku device model, serial number, device ID, and software version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Channel version. (highlight the channel tile and press the star (*) button)
I'll be looking forward to your update.
Best regards,
Carly
Carly,
System info is TCL model 32S327, serial number YK00LD491738, software version 13.0.0 * build 24062-48.
Channel (YouTube) version 2.23 * build 115025174
Tracker ID is 38-273-445, but I had to use the Roku remote app on my tablet to generate this. The handheld remote would not recognize the 5 homes followed by 5 backs, and has no microphone. The remote in the tablet app appeared to ignore the microphone, but responded to 5 homes + 5 backs.
I did note the Roku app on the tablet also had a disabled * button on video 1 as that video is defined in a previous reply, so the problem is not specific to my usual handheld remote, but is also present in the remote in the Roku app on the tablet. It may thus be a deliberate feature of this video somehow, and possibly not a bug. You can still confirm that on your equipment to validate it.
Thank you for providing us with the requested details, jerankin2!
Rest assured that I will coordinate this with our appropriate team for further investigation. Once I've been notified of any updates, I'll let you know immediately.
Your continuous coordination, patience, and understanding are highly appreciated as we work on this.
Best regards,
CarlyI am having the exact same issue. Was there a resolution to this?
