Forum Discussion

Nick42's avatar
Nick42
Streaming Star
8 months ago

"Your device doesn't meet our security requirements" error on iOS

I haven't been able to log into the mobile app for about a year now similar to many of the other posts here. I've always just gotten a "something went wrong" error but today it gave me something new:...
mobile app
Adickerson12's avatar
Adickerson12
Reel Rookie
2 months ago

Definitely not just his device, there are quite a few of us with the same problem. Possibly just iOS devices maybe, mine is an iPhone 15 Pro iOS 18.6, Roku App 12.8.1, and same error.

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

Thanks for the info, Adickerson12​!

We've already forwarded this info for further checking. If we get additional updates, we'll circle back here.

Roku Community Team