Forum Discussion

Nick42's avatar
Nick42
Streaming Star
8 months ago

"Your device doesn't meet our security requirements" error on iOS

I haven't been able to log into the mobile app for about a year now similar to many of the other posts here. I've always just gotten a "something went wrong" error but today it gave me something new:...
mobile app
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

Hey, Nick42​!

Just an update: Our team hasn’t been able to reproduce the issue on our end, and it’s looking like it might be specific to your device.

If you can share any additional details to help us investigate further, that would be helpful.

We hope to hear from you soon!

Roku Community Team

Adickerson12's avatar
Adickerson12
Reel Rookie
2 months ago

Definitely not just his device, there are quite a few of us with the same problem. Possibly just iOS devices maybe, mine is an iPhone 15 Pro iOS 18.6, Roku App 12.8.1, and same error.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Thanks for the info, Adickerson12​!

    We've already forwarded this info for further checking. If we get additional updates, we'll circle back here.

    Roku Community Team