Forum Discussion
Hey, Nick42!
Just an update: Our team hasn’t been able to reproduce the issue on our end, and it’s looking like it might be specific to your device.
If you can share any additional details to help us investigate further, that would be helpful.
We hope to hear from you soon!
Roku Community Team
iPhone 11 Pro Max iOS 18.6
Roku app: 12.8.1 (updated today)
When I initially open the Roku all the squares/rectangles of the home screen are blank with a side scrolling loading animation for about 30 seconds before the app fully loads. When I attempt to log in I get the "Your device doesn't meet our security requirements because it has been modified" error whether I put my correct credentials in or if I put something incorrect in to see if it would produce a different error.
Way back when I first installed the Roku I could log in fine and it worked great. At some point it started having the 30 second delay when opening but I was still stayed logged in and everything worked. Per advice I saw on this forum to make that delay stop, I tried logging out and logging back in and since that point have never been able to log in again.
Is there any other info I can provide you with?