Forum Discussion

Nick42's avatar
Nick42
Streaming Star
8 months ago

"Your device doesn't meet our security requirements" error on iOS

I haven't been able to log into the mobile app for about a year now similar to many of the other posts here. I've always just gotten a "something went wrong" error but today it gave me something new:...
mobile app
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
8 months ago

Hey there, Nick42.

We are glad to have you join us here!

Thanks for flagging this to us. We'd like to help get this investigated so we can get this sorted out. 

No worries; we'll get this forwarded to the team for further review. We really appreciate your patience and understanding at the moment.

We'll keep you posted!

Best,
The Roku Community Team

  • Nick42's avatar
    Nick42
    Streaming Star
    8 months ago

    It's been several weeks is there any update?

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Thanks for the follow-up, Nick42!

      We understand that you want to get this resolved quickly. Please note that this is still under investigation. We'll let you know if there is any progress on this issue. 

      Thanks for your patience and understanding as we work towards a resolution.

      Please stay tuned!

      Best,
      The Roku Community Team

      • Nick42's avatar
        Nick42
        Streaming Star
        7 months ago

        It's been another week, a month total for this specific error, without any requests of further information I can provide or new suggestions on resolving the issue. Is anyone actually addressing this or will I just be told to continue waiting forever?