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MISR's avatar
MISR
Binge Watcher
3 years ago
Solved

Wondering if my older ROKU devices will support upgrade to OS 12

Our devices are: 
Roku Premiere SN: YT002xxxxxxx
Roku2               SN: 4A755xxxxxxx
Roku  Express SN: YU00Rxxxxxxx

Not sure if these are 3941X, 3941X2, 3940X,4200X, etc?

  • makaiguy's avatar
    makaiguy
    3 years ago

    MISR-

    You can check your Roku device model number via Roku menu path Settings/System/About.

    Supported Roku devices receiving Roku OS 12:
    • Roku streaming players and Streambars – 9102X, 9101X, 9100X, 4802X, 4801X, 4800X, 4670X, 4662X, 4661X, 4660X, 4640X, 4630X, 4620X, 4230X, 4210X, 4200X, 3960X, 3941X, 3941X2, 3940X, 3940X2, 3932X, 3931X, 3930X, 3921X, 3920X, 3910X, 3900X, 3821X, 3821X2, 3820X, 3820X2, 3811X, 3810X, 3800X, 3710X, 3700X, 3600X.
    • Roku TV – All Roku TV models are expected to receive Roku OS 12.

    Source: Roku 12 Release Notes (https://support.roku.com/article/228844467)

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    3 years ago

    MISR 

    The complete list of Roku devices (current, updateable, and legacy) is found here  https://developer.roku.com/en-ca/docs/specs/hardware.md#legacy-models.

    Legacy devices are the only devices that are no longer updateable past the OS that is currently installed on them. (As such, do not Factory Reset these devices because they will no longer connect to the Roku servers to even get the older OS installed back onto them in most cases.)

    In order to find out your Roku device model number, go to Settings/System/About on your Roku device.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    MISR-

    You can check your Roku device model number via Roku menu path Settings/System/About.

    Supported Roku devices receiving Roku OS 12:
    • Roku streaming players and Streambars – 9102X, 9101X, 9100X, 4802X, 4801X, 4800X, 4670X, 4662X, 4661X, 4660X, 4640X, 4630X, 4620X, 4230X, 4210X, 4200X, 3960X, 3941X, 3941X2, 3940X, 3940X2, 3932X, 3931X, 3930X, 3921X, 3920X, 3910X, 3900X, 3821X, 3821X2, 3820X, 3820X2, 3811X, 3810X, 3800X, 3710X, 3700X, 3600X.
    • Roku TV – All Roku TV models are expected to receive Roku OS 12.

    Source: Roku 12 Release Notes (https://support.roku.com/article/228844467)

    • mpgcena's avatar
      mpgcena
      Binge Watcher
      2 years ago

      I've noticed that the 3710x is not capable of running many of today's modern Roku apps. The 3900 series was advertised as being five times more powerful than the 3700 series of devices. How true this is! The 3700 series struggles to execute many apps like Spectrum. Although the actual streaming of a program from spectrum is acceptable it takes one to two minutes to change channels! And performance is so sluggish that it makes watching not worthwhile. Not all Hardware can run the latest version of our apps at an acceptable level of performance. Maybe Roku should restrict the app update to an acceptable version and go no further. Forgoing some features would be a better solution than the app being unacceptably slow. Of course simply buying new hardware is the industry solution to this, but that gets expensive if you have four or five of these outdated and obsolete devices.