Forum Discussion

Miketcs90's avatar
Miketcs90
Newbie
9 months ago
Solved

Won’t connect to regular WiFi only hotspot why?

Roku tv wont work on WiFi only a hotspot. Worked fine on my WiFi network when I first got it. Says connected good internet but nothing will work. Connect to my phones hot spot and everything works. What is the issue seems like I’m out a tv now. 

tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    9 months ago

    Hello! Miketcs90,

    Thank you for posting in the Roku Community!

    Thank you for contacting us about your Roku TV only connecting to your mobile hotspot, not your Wi-Fi. We're here to help!

    Troubleshooting steps

    1. Power cycle the Roku device for 30 seconds
    2. Restart the router
    3. You can perform a Network Connection Reset on your Roku device by going to Settings > Advanced System Settings> Network Connection Reset > Reset Connection.
      • Note: Before doing so, make sure you know your Wi-Fi credentials. 
    4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

    For additional troubleshooting steps, please visit How to Resolve Internet Errors and Issues on Your Roku Streaming Device

    If the issue persists, we recommend factory resetting your device.

    Let's see how it goes.

    Thanks,
    Arjiemar

1 Reply

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    9 months ago

    Hello! Miketcs90,

    Thank you for posting in the Roku Community!

    Thank you for contacting us about your Roku TV only connecting to your mobile hotspot, not your Wi-Fi. We're here to help!

    Troubleshooting steps

    1. Power cycle the Roku device for 30 seconds
    2. Restart the router
    3. You can perform a Network Connection Reset on your Roku device by going to Settings > Advanced System Settings> Network Connection Reset > Reset Connection.
      • Note: Before doing so, make sure you know your Wi-Fi credentials. 
    4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

    For additional troubleshooting steps, please visit How to Resolve Internet Errors and Issues on Your Roku Streaming Device

    If the issue persists, we recommend factory resetting your device.

    Let's see how it goes.

    Thanks,
    Arjiemar