Thanks for replying! To answer your questions... Yes I have tried rebooting the wireless network, Yes I have checked the connection strength ("Excellent"), I did try connecting to my phone's hot spot and it did indeed work 100%, and lastly, only error code that comes up is "Error 016" when I select an app—I have to manually select "Proceed Anyway".
Just to add-- I just connected a robot vacuum to the 2.4 GHz travel router (only works on 2.4) and it worked great, along with some other smart home devices. Not sure why it's just the Roku that's having issues.
Since you live in an apartment complex, it may be a simple matter of congestion or interference. (lots of user devices, both yours and neighbors, may be impacting network).
Couple of simple things to try. First is to just try and move/orient your Roku device a little bit. (similar to moving an antenna to adjust reception). May need to get a longer USB power cable and HDMI cable to find the sweet spot that provides you a more stable connection.
Second thing to do would be to start experimenting with different "Wireless Channels" under your 2.4ghz settings. Make sure your "Wireless Mode" is set to b/g/n (not b/g. or g/n, or any other combination since using Spectrum), and see if changing Wireless Channels helps. (basically, trying to find a less congested channel). Although channels 1, 6, and 11 are preferred, you may find you need to use a different channel like 4 or 9. Channel selection can be finicky. If your Roku is near a microwave, you want to use lower channels like 1, 2 or 3 sinced they are further away from microwave frequencies. (different environments may require different network setups).
Finally, I would verify that you are not experiencing a NAT issue. If you are using your travel router in addition to the Spectrum router, you may need to verify that the Spectrum router is either set to "Bridge" mode, or that the Spectrum router is using a different Gateway address than your travel router. (ie. If not using strict Bridge Mode, then the Spectrum router will need to use 192.168.0.1 and the travel router using 192.168.1.0 as an example. The two routers should not use the same gateway. Technically, they can, but then will experience some double NAT issues will will cause problems with internet traffic).
If you are using a Spectrum modem, rather than modem/router, or not using any Spectrum equipment at all, then the above info regarding NAT can be disregarded.
Thanks for the suggestion AvsGunnar
Unfortunately none of these solutions solved my problem, still running into the same issues. I played around with some different settings on the travel router to no avail. I basically discovered that I stay connected for about 10 seconds before it cuts out. Tried logging into HBO Max and so far this is the only app I am unable to get into completely due to the connection issue which is a huge bummer. Thinking it might be time to cut my losses and try a different streaming device.
Hi libbyrv,
Thanks for the additional details about this, and we'd like to know more about this case.
We would appreciate it if you could provide us with the serial number of the device as well as the details below.
Once we have this information available, we'll be able to further look into it. Thanks!
Regards,
Rey
