Forum Discussion

tinea20's avatar
tinea20
Reel Rookie
3 years ago
Solved

wifi connected but network unavailable

My Roku Express 3930X is receiving network error codes (such as 003 and 014) despite connectivity. It started about a week ago. I have tried everything I can think of. I have tried: Checking connect...
tv & player wifi
  • tinea20's avatar
    tinea20
    3 years ago

    Update: My internet provider, Spectrum, had "quarantined my modem". It was not a Roku problem. Thank you for suggestions for help. 

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

tinea20 

Your Roku 3930 is only 2.4ghz capable.  If you have a cable ISP (Xfinity/Comcast, Cox, or ATT), then go into your router settings and change/edit the "Wireless Mode" of your 2.4ghz band to b/g/n.

After making the change, restart both the router and your Roku device.

Feel free to post back with update if still having issues or need more help.

tinea20's avatar
tinea20
Reel Rookie
3 years ago

Thanks for your reply. The 2.4 GHz setting is already b/g/n. There is an option for up to 54, 145, or 300 Mbps. 300 is selected. Does Roku 3930 require less?

  • tinea20's avatar
    tinea20
    Reel Rookie
    3 years ago

    Update: My internet provider, Spectrum, had "quarantined my modem". It was not a Roku problem. Thank you for suggestions for help. 

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      3 years ago

      tinea20 

      Thanks for providing an update and good to hear you got it resolved.  👍

      ---

      Spectrum has reportedly been disabling users' 2.4ghz bands without their knowledge.  Not sure if this is what they term "quarantine" or if unrelated.  Glad they worked with you to get back up and running.