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Sammij24's avatar
Sammij24
Newbie
6 years ago
Solved

Why won't my Roku TV screen turn on?

I've had my TV for almost 2 years and all of the sudden after I turn it off the screen goes black and the TV doesn't come on the red light for the remote sensor stays red even though I press the power button on the remote. I have changed the batteries in the remote several times and still nothing.

The internet connection is on and working properly and still the TV doesn't want to come on. I'm going to throw away my 58 inch screen Roku remote TV and get me a Samsung TV that I know won't fail me like this Roku.

I wanted to watch TV and couldn't because the TV malfunctioned. I couldn't even get in contact with Roku so they can help me troubleshoot. Everything is email only. I cannot talk to a person. And they never responded to my email request for help. Sharp for Roku TV suck.

I'm I'm very disheartened that I have to throw away a brand new TV and spend more money on a new one to function properly. 

black screen
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for the posts.

    If you are experiencing an issue where your Roku TV screen will not turn on, this may be related to a hardware problem. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    We will be closing this thread out.


    Thanks,
    Danny

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  • RokuTannerD's avatar
    RokuTannerD
    Retired Moderator
    6 years ago

    Sammij24  Thanks for reaching out. For more help with power or hardware related issues, you'll need to contact your Roku TV manufacturer. They provide direct support and warranty services for their TVs running the Roku OS, and can better assist you. You can locate their contact information from this support article.

     

    Thanks,

    Tanner

    • pollymex5000's avatar
      pollymex5000
      Reel Rookie
      5 years ago

      Your boiler plant response tells me you didn't take the time to read his post as you've obviously missed the point 

    • MoochyCat's avatar
      MoochyCat
      Reel Rookie
      6 years ago

      The manufacturer offers no help. I contacted the manufacturer (Sharp/Hisense) and because it was just outside my warranty, they said there was nothing they could do. 

      • thegirlshehack's avatar
        thegirlshehack
        Channel Surfer
        5 years ago

        My TV is only THREE MONTHS old!! Same problem, why isn't ROKU the problem. I have noted that all different brands of TV are listed here with one common thread: ROKU

        Is their software/hardware part of the problem here??? 

        There is something completely WRONG that all of these different televisions have this same problem??

    • Gubbypubby73's avatar
      Gubbypubby73
      Newbie
      6 years ago

      Same problem I bought mine in April 2019 from Walmart brand new I was watching tv 1 day in May of this year and it just went off and has never came back on since 

      • Bmorr's avatar
        Bmorr
        Newbie
        4 years ago

        I am having this issue with the 32” ONN roku tv! It’s only 9 days old! I was watching tv and it just went off! And I can’t get it to come back on! Contacted the costumer service and they walked me through trouble shooting and and nothing worked! They said that their support team would email me and this was a top priority! I am beyond **bleep**ing pissed! If anyone has any suggestions please help me!