I completely agree, these remotes are junk. You would think it wouldn't be that hard to design a remote that functions properly, but Roku can't seem to do it. They don't care either they just keep making more of the same with each new Roku model they release.
These remotes need a complete redesign but I don't see it happening. Roku cares little for customer satisfaction, with all the problems and complaints Roku has gotten on this board alone over the years they should be completely embarrassed to put out such a flawed product.
The only thing that Roku cares about when it comes to these terrible remotes are the preset buttons, because they sell them to different companies to put their logo and direct link app on them when you press the button.
This way Roku can get all their ad revenue, now If there was a problem with those buttons not functioning properly you can bet Roku would address it immediately because the companies that paid for them would be yelling at Roku! As far as us customers, well they already got our money when we bought the Roku so they don't care about our remote issues.
