Forum Discussion

brittain2929's avatar
brittain2929
Newbie
8 months ago

white light on "box" goes out.

Roku Express purchased 2019. TV is not a new Roku TV. It has been working fine until recently. Remote freezes. I have unplugged, and plugged in but white light on "box" goes out. 1/22/25

remotes

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, brittain2929 

    Greetings, and welcome to the Roku Community.

    We appreciate you for sharing with us your concern regarding your Roku remote, and we're here to help. To resolve the issue, kindly refer to the troubleshooting steps below.

    1. Make sure you can see the front of your device. Your remote must have a clear, unblocked line of sight to your streaming device. 
    2. Test your remote from various positions. Move your remote to the left and right while making sure it is always pointing directly at the front of your streaming device. 
    3. Do not hide your streaming player. If your streaming player is attached to your TV with the included adhesive strip, move it to a position where the signal is less likely to be blocked. 
    4. Replace the batteries

    For more information, you can visit this support article on How to fix your Roku simple remote that is not working

    We hope this works, and let us know what you find out.

    Thanks,
    The Roku Community Team.