Forum Discussion

Benambridge's avatar
Benambridge
Newbie
2 years ago
Solved

Which remote please 3500x

I know it sounds like a stupid question but I bought one off eBay that said it was 3500 series but it didn’t pair or match the picture of the remote that shows on the tv screen during setup

remotes
  • RokuAustin's avatar
    RokuAustin
    2 years ago
    Benambridge wrote:

    I know it sounds like a stupid question but I bought one off eBay that said it was 3500 series but it didn’t pair or match the picture of the remote that shows on the tv screen during setup

    Hi! We no longer sell a compatible remote for the 3500x. The 3500x Streaming Stick is around 10 years old and was deprecated a couple of years ago. We no longer support the device. I'll send you a small discount coupon for a new player, check your inbox.

     

3 Replies

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    2 years ago
    Benambridge wrote:

    I know it sounds like a stupid question but I bought one off eBay that said it was 3500 series but it didn’t pair or match the picture of the remote that shows on the tv screen during setup

    Hi! We no longer sell a compatible remote for the 3500x. The 3500x Streaming Stick is around 10 years old and was deprecated a couple of years ago. We no longer support the device. I'll send you a small discount coupon for a new player, check your inbox.

     

    • Benambridge's avatar
      Benambridge
      Newbie
      2 years ago

      Thanks! But it’ll still work if I find a compatible remote on eBay etc, right? Or not?

      • RokuAustin's avatar
        RokuAustin
        Community Manager
        2 years ago
        Benambridge wrote:

        Thanks! But it’ll still work if I find a compatible remote on eBay etc, right? Or not?

        Yep! Technically it will still stream, but channels may stop offering compatible services. Channels aren't required to keep updated channels for devices that are no longer supported. For example, Apple TV and Disney+ likely do not work on that device.

        If your 3500x is already activated and on a wireless network, you can try using the free Roku mobile app as a remote. If it isn't online, then you'll need a physical remote.

        But, for the price of a second-hand or third-party remote, a new player with a new remote and the latest apps is only a few dollars more and will last much longer. There's currently a sale on the Roku Express. Hope that's helpful!