Forum Discussion
makaiguy
2 years agoCommunity Streaming Expert
Sounds like you've already done a Factory reset. This clears all settings off the Roku, and you're now setting your Express 4K up as if it were a new unit. You will need to know the password for your home WiFi network. In the setup process link it to your existing Roku account, as indicated by your email account.
If you don't know your WiFi password perhaps you can log into your WiFi router settings and update the password to a known value. You'll then need to updated all your WiFi connected devices to use the new password.