Forum Discussion

user666's avatar
user666
Channel Surfer
9 months ago
Solved

Voice remote wont do voice !

Hi I have a Sharp TV with Roku built in. The standards remote works fine but we needed a voice remote. I have got a RC786 remote which can pair up and use all its buttons, but voice is not heard. I ...
remotes
  • user666's avatar
    user666
    8 months ago

    Thanks for the update. I will return the control. 

    Seems like there are issues with

    1) pairing of the remote

    2) no way to unpair the remote from the device.

    Thanks for your time on this, I will return the remote.

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
9 months ago

Greetings here in the Roku Community, user666!

We appreciate you flagging this Roku voice remote issue, and we are here to help you with it. To help us further assist you, could you please let us know the following: 

  1. The serial number of the Roku player to which this remote is paired.
  2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
  3. Is there a pairing button at the back of the remote?

In the meantime, please reset the remote by pressing and holding the Back/pairing button and the Home button simultaneously for about 20 seconds. After that, pair it again and check if there is any difference.

We'll wait for your update.

Thanks,
Jharra

  • user666's avatar
    user666
    Channel Surfer
    9 months ago

    Hi

    Thanks for the welcome
    The TV info is
    Sharp Model: 55GJ4x25K
    Hardware ID: GE30X
    serial number: X01900XN7UG0
    SOftware Version: 14.1

    The remote is
    From Amazon
    Manufacturer: Roku
    ASIN: B0BMK9G6QV
    Item model number: RCA1R

    From TV:
    Model: RC786
    Firmware: rtn.4246

    This was a new remote, purchased via Amazon. Your links do not work, but it has the reset button at the back of the remote, and the mic is under the on/off button. Similar to https://www.roku.com/en-gb/products/roku-streaming-stick-4k

    I have reset the remote, then re-paired the remote with the TV (twice !) and it still has the same issues that the voice is not being sent to the TV. I got the message flash up on the bottom of the screen with the speech bubbles and examples of what to say ie Open Prime Video, SO the TV is "seeing" the remote as a voice remote.

    All of the other buttons on the remote work fine, even the voice button is "seen" but I still see the message "Sorry, unable
    to receive audio from your remote control. If this continues, try pairing your remote control again"

    I am techy savvy and have been in the computer/network/electronics side of things for my career. So flashing firmware, etc does not pose a challenge.

    Please can you help ?
    Thanks
    Keith

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      9 months ago

      Thanks for the reply, user666!

      Please be informed that the appropriate team is fully aware of the random pop-up notification on your Roku voice remote. In the meantime, the team is finding you the best resolution for this, and since you are experiencing the same thing, we'd be more than willing to include your device in the correction process. 

      With this being said, kindly provide us with the following details below:

      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      We'll be anticipating your response as we are more than eager to help you resolve this.

      Thanks,
      Jharra

      • user666's avatar
        user666
        Channel Surfer
        9 months ago

        Hi Jharra

        Sorry for the delay, its been a bit festive in our house, 5 kids and 5 grandkids with another on the way !!!

        Serial number is X01900XN7UGO ( S195G47N7UGO )

        Software version: 14.1.4 build 7709-GU

        GC version: 12.8.19

        Timestamp 2024-12-30T09:43:53Z

        Issue ID GO-524-743

        Thanks

        Keith