Forum Discussion

RC57's avatar
RC57
Reel Rookie
2 years ago

Voice remote pairing light does not come on

Hello,  This morning my Roku Streambar says the remote batteries are low.  I change the batteries and the remote will not pair. I have been through all the restart, try another pair of batteries, et...
remotes
RC57's avatar
RC57
Reel Rookie
2 years ago

Hello, 

Thanks for the input, I had already tried the " using something pointy to press it" to make sure. It's under warranty so time for a replacement. 

RC 

RokuBernie-D's avatar
RokuBernie-D
Community Moderator
2 years ago

Hi RC57, 

Thanks for getting in contact, and we appreciate the troubleshooting steps you've done so far. We'd like to know more about the details of the remote.

  • Is this the remote that came along with the device?
  • Could you also share with us the serial number of the device where it's paired?

We are expecting your response so we can continue to help you.

Thanks,
Bernie

  • RC57's avatar
    RC57
    Reel Rookie
    2 years ago

    Hi RokuBernie-D

    I had a chat with Roku and they are sending a warranty replacement remote. 

    In resposne to your Q's 

     

    The failing remote is the remote that came with the device.

    The device is a Roku Streambar 4K; I'm not really interested in sharing the serial number in a support group. 

     

    RC