Forum Discussion

joe_cruse's avatar
joe_cruse
Reel Rookie
2 years ago
Solved

Video keeps pausing windows 11 pro using chrome

I am using a windows 11 ver 23H2 OS Build 22631.3296   Chrome Version 122.0.6261.129 (Official Build) (64-bit) during playback the streaming video keeps on pausing last 3 days please advise

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We're grateful to have you here in the Roku Community, joe_cruse!

    Thank you for sharing your concern about the playback issues you've been experiencing when streaming. No worries! We're here to further assist you with this.

    Before we proceed, are you referring to The Roku Channel? If so, are there any error messages prompted other than buffering? 

    In this case, we should also consider the signal strength of your network connection and ensure your Wi-Fi connection is stable and performing well. Sometimes, even with fiber optics, fluctuations in speed or signal strength can cause delays. 

    Hope this helps!

    Best regards,
    Carly

2 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    We're grateful to have you here in the Roku Community, joe_cruse!

    Thank you for sharing your concern about the playback issues you've been experiencing when streaming. No worries! We're here to further assist you with this.

    Before we proceed, are you referring to The Roku Channel? If so, are there any error messages prompted other than buffering? 

    In this case, we should also consider the signal strength of your network connection and ensure your Wi-Fi connection is stable and performing well. Sometimes, even with fiber optics, fluctuations in speed or signal strength can cause delays. 

    Hope this helps!

    Best regards,
    Carly