Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
Krogers7's avatar
Krogers7
Newbie
3 years ago

My Roku recently stopped working and upon trying to plug it into to different power sources I figure it is the power cable with long range Wi-Fi. Is this a defect of that batch of streaming sticks? It was bought in November 2021. The SN of my device is 213179312372. Could a replacement be given? Thank you

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Krogers7, 

    Welcome to the Roku Community. 

    Could you provide us with more details about the issue? Do you receive an error message or code? Have you made sure that you firmly connected the USB power cable with the long-range Wi-Fi receiver to the device and power source? Could you also tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? 

    Keep us posted on what you find out. 


    Regards, 
    Nimfa