Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
Ello2022's avatar
Ello2022
Roku Guru
4 years ago

Lissy92  If you bought your Roku only 2 weeks ago then return it

Lissy92's avatar
Lissy92
Channel Surfer
4 years ago

I really don’t want to return it it was working great I just need that specific wire but cannot find it anywhere 

  • Ello2022's avatar
    Ello2022
    Roku Guru
    4 years ago

    Lissy92  The cable you are looking for is out of stock. It’s been out of stock for awhile now. But if you just bought your Roku device two weeks ago then simply return it from where you bought it from. Did you buy it from Roku? Amazon? Best Buy? Walmart?

    • Lissy92's avatar
      Lissy92
      Channel Surfer
      4 years ago

      Ello2022 @I got it on Amazon is there an alternative wire that can be used?

      • Ello2022's avatar
        Ello2022
        Roku Guru
        4 years ago

        Lissy92  No there isn’t an alternative. Did you buy it refurbished? It’s best to go back on Amazon and return it to the seller 

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    4 years ago

    @Lissy92

     

    What model of Roku stick do you have? The 3810 stick+ cable is the one out of stock. Newer stick like 3820 & 3821 use completely different cable and they aren't exchangeable between the models. The newer cable was never offered for sale separately.

    • Lissy92's avatar
      Lissy92
      Channel Surfer
      4 years ago

      Tivoburkee  I have the 3820R

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Hi everyone,

      Thanks for the posts.

      If you have not already, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • Lissy92's avatar
        Lissy92
        Channel Surfer
        4 years ago

        RokuDanny-R 

        model: 3820x

        SN: SO8Y41DN8963

        im really hoping to not have to buy a whole new device please help!