Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
azahar808's avatar
azahar808
Reel Rookie
4 years ago

I have the same problem. The cable broke. I tried to replace it but the remote doesn't work with other cables. Did you find any solution?

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Hi everyone,

    Thanks for the posts.

    If you have not already, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • azahar808's avatar
      azahar808
      Reel Rookie
      4 years ago

      My Serial Number is 2150CE343500

    • aj8167's avatar
      aj8167
      Reel Rookie
      4 years ago

      My SN is 2130AC596235. I posted the wrong one earlier. 

    • smalljeff's avatar
      smalljeff
      Newbie
      4 years ago

      Same issue with two Roku streaming sticks. I will not pay $40 to replace these cables which as shown from all these posts are clearly defective. I'll give Roku a chance and will provide my serial numbers. They are 21513E981198 and 213172956920. If I don't get a positive response, I too will look elsewhere. Thank you. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        smalljeff

        Thanks for the post and providing us with your information.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny