Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

faltay

Thanks for the post.

Can you please specify the issue you are experiencing?

If you are having issues pairing your remote to your Roku streaming stick, we would recommend taking a look at the information provided by our Support page here: Pair a voice remote

With more detailed information, we will be able to assist you further.


Thanks,
Danny

faltay's avatar
faltay
Reel Rookie
5 years ago

It did not start with the pairing issue. First, the tip of the USB power Cable with Long-range Wireless Receiver recently came off, even though we haven't touched it for a long time. I tried to put it back but it was not possible. Then I found another cable which is a standart USB power cable(without a wireless Receiver), but this time the remote stopped working and I could not pair it with the roku stick. By the way, I have tried all the steps in your support page. I believe it is all related to USB power Cable with Long-range Wireless Receiver and I need a replacement one.

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    faltay

    Thanks for the reply.

    I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


    All the best,
    Kariza

    • Evolonednb13's avatar
      Evolonednb13
      Newbie
      4 years ago

      My long range wireless receiver has stopped working. I see you guys ask for Serial number so here it is I hope to hear from you soon. serial number is so904187pkd1

      Model # 38206

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Evolonednb13

        Thanks for providing us with your information.

        I have passed them along to our Support team to assist you further. Please keep an eye on your emails since they will be reaching out to you from there.


        All the best,
        Kariza

  • blanketjones's avatar
    blanketjones
    Reel Rookie
    4 years ago

    So, are you guys going to stand behind your product and send me (and others who received defective cables) a replacement cable?  As you must know, you used a weird form factor so that we cannot use the stick with a standard micro-USB charging cable, which renders the Roku stick pretty much useless given that the cable you supplied broke about a week after I got the device.

     

    Wirecutter has bumped Roku for Google Chromecast - if you guys want to keep up, you need to support your customers!  

    Looking forward to your prompt reply, as all I see on this channel is "support will reach out to you soon" - and I have never heard a peep.

    Thx - 

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      blanketjones

      Thanks for following up.

      It looks like we reached out to you through email. We would recommend checking your email spam folder as sometimes our contact can be found there. 

      Please keep us posted!


      All the best,
      Kariza

      • Cosmodaddy's avatar
        Cosmodaddy
        Newbie
        4 years ago

        I have the exact same issue. I have two sticks so was eventually able to ascertain that the supplied cable is integral to the correct functioning of the stick, but of course only after purchasing a regular mini usb and discovering that it doesn’t work and some tedious swapping around with my other stick’s cable. My SN is 235OA3897338