Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
moniquaa's avatar
moniquaa
Reel Rookie
5 years ago

The same thing has happened to my cable due to hanging from the back of the TV

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
5 years ago

Hey moniquaa

We're here to help!

Please reply here with the serial number of your Roku device. It can be found at the back of the stick itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

  • moniquaa's avatar
    moniquaa
    Reel Rookie
    5 years ago

    Hi!

    My serial number is 21398D930689.

    Thank you

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      5 years ago

      moniquaa

      Thanks for the reply.

      I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

      All the best,
      Kariza

      • Madbro23's avatar
        Madbro23
        Newbie
        5 years ago

        Mine also failed. It can't pair with a remote. We have 2 others that recently started doing this but haven't had a chance to swap cables to confirm its the long range receiver.

        SN 21313d442486