Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
My Roku Power Stick Plus cable also stopped working. Won't consistently deliver power to stick no matter what the power source. Using another mini USB cable delivers power fine, but then no WiFi signal because the antenna is not present. Just bought this and first time trying Roku, so unhappy. May have to go back to Fire Stick . . . .
My Roku's sn is 22513A484124
Hi blanketjones
Thanks for bringing this to our attention.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza
same issue. one month in. defective usb power cable with long range receiver. out of stock. device will not function without it. JUNK. terrible customer service tells me to order a new extender cable. that is not the problem. send me a replacement part vs charging me for your poor q/c.
S/N: 26314C33704
I'm having the same problem listed here - device powers fine with a different cable but included cable with long-range wireless receiver stopped functioning due to its stress point from dangling freely and bending over on itself to draw power from TV's USB as cable isn't long enough to reach the wall outlet. As such there's no way to communicate with the device. I'd like a replacement cable (long-range wireless receiver usb power cord).
Here are my device details:
Roku Streaming Stick+
SN#: 213021839303
Model#: 3810X
Thank you,
Meghan
My USB wireless receiver is broken after 2nonths where do I get a new 1
Hi Danny, is that on here or in a private message, and thnk you for getting back to us, it's appreciated!
Just opened the box from BestBuy. I am having the same trouble with the wifi / usb cord. The connection from the stick to the cable seems loose. The light stays solid a bit then blinks. It worked for a few minutes then then the error came onto screen that I should plug the cable directly into power (low power). Well it was always directly plugged into the extender cord, into the power strip. I just need a new cord from the stick input thru the wifi receiver ending with the usb that goes into extender cord. Approx. 15" long. S/N 213986760158 I cannot find this replacement part anywhere. I should not have to pay extra either. Thanks for your prompt attention in this matter.
Cannot find a replacement USB Power cable with long-range wireless receiver. Roku website says out of stock and I cannot find one anywhere.
The end that plugs into the stick is super loose/broke.
SN: C237D9133280
Same issue here with the long range wifi power cable. Roku cable was definitely defective. Broke without applying any pressure to it. Would love for Roku to make this right, especially considering you cannot even purchase the replacement part.
I saw other people got referred to the support team, but I haven't heard anything.
seems I'm having the same issue. at first, I wondered why my remote didn't work, reset my stick, record my router, all done multiple times, still nothing. finally figured it was the wireless receiver. I just replaced my previous stick less than a year ago and now this. doesn't make sense. please help.
Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
I just bought this NEW Stick and getting the same issue with long-range Wi-Fi receiver.
Model 3820X2.
S/N: SOJ73373V91J
Long-range model: WR002.
Hi robrivo,
Thanks for making your first pots here in the Roku Community.
We'd like to see more on what's going on here. Could you tell us how you are powering your device? Is this connected directly to a wall outlet or your TV's USB port?
Tell us more about this so that we can further assist you
Thanks,
Rey
I was lucky enough to purchase from Best Buy. They exchanged the defective one, and the new one works. Time will tell how long it will last.
