Forum Discussion
RokuJohnB
2 years agoCommunity Moderator
Hi Walker4,
Thank you for your first post here in the Roku Community!
We understand you are having a problem with the Roku Express. We're happy to help. If you're connecting your Roku to your TV's USB port, try using the USB cable that came with the Roku and make sure it's securely attached. You can also use a different USB port or connect your Roku to a wall power outlet.
I hope you'll find this helpful info. Please keep us posted on what you find out.
Kind regards,
John
- Walker412 months agoReel Rookie
Thanks for your reply. I discovered that the HDMI connection on the Roku devise was not pushed in far enough. Once I pushed it in further everything worked fine. I have managed to set it up annd activate it so all is well. Thanks.