Thanks Emman. Yes, I cycled through all the TV audio options. No go. Again, I mention that when I reconnect the old Roku stick, all works as it should.
OMG Both my friend and I bought the new Roku Ultra 2024. The volume is pitiful. So we each bought a decent soundbar, however I took it back as I thought it was defective. I managed to get my second one to work on my 2020 Samsung 55" after like 2 hours. I used to have the Roku streambar and it worked flawlessly with all the same settings. Just thought I would upgrade. I like the speed and remote of the Ultra I bought but I am not buying another one for my living room tv. Going Apple in there. Will not actually recommend the Ultra to any of my other friends.
Her tv is a 2020 65" Samsung. She still has not been able to get her soundbar to work with the Ultra. Most of Roku's responses have been "we will pass it on". Well why doesnt it work right to begin with. She hooked up her roku streaming stick 4K and her soundbar worked fine. There is a huge issue here I think.
Hey, TravelRN515. Thanks for chiming in!
We appreciate you sharing this here. We'd like to be able to help.
Check out this quick fix we want you to give a shot.
If none of these help, please get back to us so we can dig deeper into this!
Roku Community Team
