Thanks for keeping us posted, sppchicago!
We would like to take this further, as we have exhausted all the possible troubleshooting steps. A thorough investigation is needed to determine the root cause of the problem.
Could you please provide the following details below?
With all these details provided, we will be one step ahead in resolving this issue, and we'll forward it to the relevant team right away.
We are looking forward to your response.
All the best,
Emman
I have Model no.: 4850X - Ultra; Serial no.: X02800SKA8S2; Software version: 14.0; TV: Sharp LC-46SB54U; Bose soundbar 431974.
Thanks for the update, sppchicago!
We deeply appreciate the time, energy, and dedication you have invested in helping us. Your contributions mean a great deal to us, and we are truly thankful for the commitment you've shown.
No worries; we will be forwarding all these details to the relevant Roku team for a more thorough review. In the meantime, for further inquiries and concerns please don't hesitate to get our attention for assistance.
All the best,
Emman
sppchicago When the Roku is connected directly to the TV, the only way to send the Roku audio to the soundbar is with another connection. This can be either via HDMI-ARC (audio return channel) or using a separate analog audio connection from the TV to the soundbar. Your soundbar supports ARC, but your TV does not, so the only way to send your TV audio is using an optical cable connection. Depending on the material you are watching, the optical connection cannot pass the audio because it's not capable enough. Most online streaming sites are now using Dolby Digital Plus (EAC-3), which cannot pass through an optical connection. The only way to get that audio from the TV to the soundbar would be via HDMI-ARC, but as I mentioned your TV does not support that. Since your soundbar does not have multiple HDMI ports. you can't plug the Roku directly into the soundbar and then send the video to the TV. With your current setup, the only way to get Roku audio is through the TV speakers.
It might be possible to change your Roku audio/Preferred streaming format setting from Auto to Dolby and the Digital output format to Stereo, and then the Roku should output the audio as 2 channel PCM which can pass through the optical cable. But if your soundbar has any surround modes, you'll only get 2 channel sound this way.
