Forum Discussion

darkstar1's avatar
darkstar1
Reel Rookie
2 days ago

Unable to Access Support Link – Displays 'Can't Reach' Error

i just made an account for my tv, got an email to confirm and it said "unable to confirm, please contact support" with a link that didn't work. I've now gone through the site to find support links th...
tv & player support
Strega2's avatar
Strega2
Roku Guru
5 hours ago

Do you mean you can't even load support.roku.com?  I just loaded that on Windows Firefox and Edge, Android Firefox and Chrome, Mac OS Firefox and Safari, and iOS Safari.  (I'm in the US - might be different in other countries.)

If so, I think you might have an ISP, router, DNS, or some security software issue.

darkstar1's avatar
darkstar1
Reel Rookie
5 hours ago

I'm confused- i tried it on my phone, my dads phone, my laptop and my computer though. though i only used chrome or firefox browsers. you think it's my wifi?