Forum Discussion
Hey Edgecliff-Rider and thanks for your first post on the Roku Community. You've come to the right place to tinker with these kinds of issues and we'll try to point you in the right direction. Other streaming experts around here may also be able to offer support, especially DBDukes and AvsGunnar, who both have a lot of experience here.
The Ultra remote can use WiFi and also has an IR fallback on the remote itself. Make sure the IR portion is working. An easy trick here is to turn on your cell phone camera and look at the end of the remote by pressing buttons, you should see a light using the screen on your phone to detect the IR signal. You may also want to swap the batteries in the remote to make sure it's at full strength.
Let me know what you find, we're looking forward to hearing back from you.