Forum Discussion

Heartwood's avatar
Heartwood
Channel Surfer
2 years ago

TV volume changes on its own with Roku ultra and 4K streaming sticks

Model: 4802X Roku Ultra, serial no.: X010005HA0ME, software version: 12.5.0 • build 4178-C2 having issues where volume increases all by itself. Unable to add to existing reported threads. This is a s...
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RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi gwhit11,

Thanks for joining us here in the Roku Community!

We're sorry for the inconvenience about this issue. We would like to raise this with the appropriate Roku team as we received a couple of reports about this.

To proceed, please share with us the details requested by RokuTakashi right above your post.

Regards,
Rey

Jay650's avatar
Jay650
Newbie
2 years ago

Yes I too have this problem.  Gets super loud for no reason or gets super quiet for no reason on its own.  Thanks for the suggestion to just rewind a little I’ll try that instead of backing out the whole app.  Other than that if not fixed peoples speakers are gonna start getting blown out.

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago
    Hello Jay650 
     
    Thank you for reporting this issue to the Roku Community!
     
    We understand that you're having issues with your device. We apologize for the inconvenience.
     
    Our team would like to look closely into this concern, kindly provide us with the precise data below:
     
    1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    3. Specific channels affected by the issue.
    4. Clip of the issue you're referring to.
    5. Troubleshooting steps you have taken.
    Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
     
    Sincerely,
    Janadee
    • NorthIdahoStrmr's avatar
      NorthIdahoStrmr
      Channel Surfer
      2 years ago

      This has been a topic of discussion for over a year now.  Why, oh why, hasn't something been done other than to repeatedly ask for the same info over and over?

      An answer to that question would be helpful for those who have trouble comprehending the repeated ask for info.

      Rick

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi NorthIdahoStrmr,

        Thank you for posting here in the Roku Community!

        We understand your sentiments regarding this and value your suggestions and feedback. Please note that once details are provided, we escalate it to the appropriate Roku team to investigate further and provide a resolution for that specific Roku device, as not everyone is experiencing the same issue.

        Let us know if there's anything else we can do to assist you, and we'll be happy to attend.

        Sincerely,
        Eunice